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If the price drops at Best Buy or a qualified competitor after you buy a game, you can request a refund for the difference within your return window—typically 15 days for standard customers or up to 60 days for My Best Buy Plus/Total members. Best Buy's is widely considered one of the more generous in retail for video games, provided you follow strict criteria regarding competitors and "identical" items. The policy allows you to match prices from major online and local competitors both at the time of purchase and retroactively within your return window. Key Policy Review Highlights They will not match prices exclusive to programs like Amazon Prime or Costco memberships. If a pre-ordered game's price drops by the time it ships, Best Buy automatically charges you the lower price. However, matching a competitor's pre-order price manually can be hit-or-miss depending on the agent. Common Exclusions
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