If you have a diamond ring or high-value designer piece that doesn't fit the Zales Gold Exchange (because they won't pay for the stones), you might get a better deal elsewhere:
They do not pay for diamonds or gemstones. In fact, you are required to remove all stones before sending your items in; Zales will not compensate you for them or return them if they are still set in the metal. does zales buy used jewelry
This program typically only applies to natural diamonds. Lab-grown diamonds or fashion jewelry may not be eligible for the same trade-in terms. 3. Previously Owned Jewelry (Buying vs. Selling) If you have a diamond ring or high-value