Hostage

: "Listening is the cheapest, yet most effective concession we can make". This involves reflective listening , mirroring , and labeling emotions to build trust.

: Do not run. Drop to the floor, cross your arms, and obey all instructions. Tense rescuers may interpret sudden moves as threats. Negotiation Techniques Hostage

: Negotiators focus on magnifying positive emotions and understanding the counterpart's rationale, rather than engaging in power struggles. : "Listening is the cheapest, yet most effective