Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and Reviews
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
These chapters take the team through various spooky locales—including a creepy castle and a ghost town—where they must collect clues, solve puzzles, and unmask the villain at the end of each story.
Set at a high school, the gang helps Daphne’s cousin, Anna, whose school talent contest is being sabotaged by a mysterious Phantom haunting the theater.
Watch the full story unfold and see the teenage Mystery Inc. crew in action across all game episodes:
The story of follows young teenage versions of Mystery Inc. as they tackle their very first cases together. The game is structured into four distinct "episodes," each featuring a unique setting and a new villain created specifically for this adventure: